PRIVACY POLICY
At Ellen Colé, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit or make a purchase from www.ellencoleluxe.com.
This policy may be updated from time to time, and we encourage you to review it periodically.
Information We Collect
When you interact with our website, we may collect the following information:
Mobile number (for secure login, order updates, and customer support)
Name, billing address, and shipping address
Order details and purchase history
Basic device and browser information (such as IP address) for security and analytics
We do not collect or store your credit or debit card details.
How We Use Your Information
Your information is used to:
Process, confirm, and deliver orders
Enable secure OTP-based login and account access
Send order confirmations, shipping updates, and service-related communications
Provide customer support
Improve our products, services, and website experience
Detect, prevent, and address fraud or unauthorized access
Comply with legal and regulatory obligations
You may opt out of promotional communications at any time.
OTP Authentication
We use trusted third-party authentication services to enable secure one-time password (OTP) login using your mobile number.
Your phone number is used only for authentication and essential communication related to your orders.
Payments & Financial Information
Payments made on Ellen Cole Luxe are processed securely through authorized third-party payment gateways such as Razorpay.
We do not collect, store, or have access to your credit card, debit card, or banking details. All payment information is encrypted and handled directly by the payment gateway in accordance with applicable security standards.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
Improve website functionality
Analyze traffic and user behavior
Enhance your browsing experience
Cookies do not store sensitive personal or payment information. You may disable cookies through your browser settings, though some features of the website may not function properly.
Sharing of Information
We do not sell or rent your personal information. Your data may be shared only with trusted third parties such as:
Payment gateway providers
Shipping and logistics partners
Technology service providers (hosting, authentication, analytics)
Legal or regulatory authorities, when required by law
All such partners are required to maintain appropriate data protection and confidentiality standards.
Data Security
We implement reasonable physical, electronic, and managerial safeguards to protect your personal information against unauthorized access, loss, or misuse.
While we take appropriate precautions, no method of data transmission over the internet is completely secure.
Your Rights
You may request access, correction, or deletion of your personal information by contacting us. Requests will be handled in accordance with applicable laws.
External Links
Our website may contain links to third-party websites. Ellen Cole Luxe is not responsible for the privacy practices or content of those external sites.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Whatsapp: +91 8076329256